Every one of our products comes with a lifetime warranty. The serial number of your bag is all that we need to identify it.

Additionally, we offer a 60-day satisfaction guarantee. If you are unsatisfied with any of our products for whatever reason you may return them for a full refund within 60 days.

If any part of your bag fails during normal use we will repair or replace it, no matter how old the bag is. This includes any seams letting go, rivets failing, or any part of the bag coming apart, fraying, or tearing. Essentially, if it's our fault (a manufacturing defect) it will be covered under warranty.

We will be happy to repair any other sort of damage on your bag for a reasonable fee, but misuse / abuse is not covered under warranty. This includes rips or tears in the fabric, abrasion (spots worn through), any chemical/heat damage to leather or fabric parts, or any other sorts of damage not resulting from normal, reasonable usage of the bag. We reserve the right to refuse warranty coverage of bags we feel have been misused or subjected to unreasonable conditions.

We will cover the cost to ship your bag to us and back to you after repair for warranty work within the first two years after purchase. Beyond two years, the buyer will be responsible for shipping costs even if a repair is covered by warranty. For repairs not covered by warranty, the buyer will be responsible for all shipping costs.

If we deem that replacement of your bag is the best option for warranty coverege, you must send in the original item and it will not be returned to you.